Refund Policy

At Rishta Foods, we want you to be completely satisfied with your purchase. If you are not happy with your order, we are here to assist you. This Refund Policy explains the circumstances under which we offer refunds, exchanges, or store credit.

By purchasing from our website at https://jrgfoods.com/rishta-foods/, you agree to the terms outlined in this policy.

1. Returns and Exchanges

We understand that sometimes things don’t go as planned, and you may wish to return or exchange a product. We accept returns and exchanges under the following conditions:

Eligibility for Return:

  • You can request a return or exchange within 7 days from the date of delivery.
  • The item must be unused, unopened, and in the same condition that you received it.

Exclusion from Return:
Certain products may not be eligible for a return or refund. These include:

  • Perishable goods (e.g., food items).
  • Items marked as “final sale.”
  • Customized or personalized products.

If you received a damaged or defective product, please follow the steps below to request a refund or exchange.

2. Refund Process

If you are eligible for a refund, we will process the refund back to your original method of payment. Please allow 7–10 business days for the refund to appear in your account, depending on your payment provider.

Refund Eligibility:
You may be eligible for a full or partial refund if:

  • The product is defective or damaged upon arrival.
  • The product was not as described on our website.
  • You received an incorrect item.

How to Request a Refund:
To request a refund, please contact our customer service team at mail@rishtafoods.com with the following information:

  • Order number.
  • A description or photo of the product (if damaged or incorrect).
  • Reason for the return or refund request.

Once your return request is approved, we will provide you with further instructions on how to return the item.

3. Non-Refundable Items

Some items are non-refundable and cannot be returned for a refund, store credit, or exchange. These include:

  • Food items that have been opened, partially consumed, or are perishable.
  • Gift cards and vouchers.
  • Products marked as non-refundable at the time of purchase.

4. Return Shipping Costs

In most cases, the customer is responsible for return shipping costs unless the product is defective or incorrect. If you are requesting a return or exchange due to a mistake on our part, such as receiving a damaged or incorrect item, we will cover the return shipping costs.

Please note that Rishta Foods is not responsible for items that are lost or damaged during the return shipping process. We recommend using a trackable shipping service or purchasing shipping insurance for your return package.

5. Exchanges

If you wish to exchange an item for a different size, flavor, or product, please contact us within 7 days from receiving the product. Once the return is approved, we will guide you through the exchange process. The item being exchanged must be in its original, unused condition.

Exchanges are subject to stock availability. If the item you requested is out of stock, we will offer you a suitable replacement or issue a refund.

6. Damaged or Defective Products

If you receive a damaged or defective product, please notify us within 2 days of delivery. We will offer a full refund, exchange, or store credit depending on your preference.

To ensure a quick resolution, please send us the following:

  • A photo of the damaged product.
  • A description of the damage or defect.
  • Your order number and contact information.

7. Order Cancellations

If you wish to cancel your order, please contact us immediately at mail@rishtafoods.com. We can only cancel orders that have not been processed or shipped. Once an order has been shipped, it cannot be canceled.

If the item has already been shipped, you may return it once you receive it, following our standard return procedure.

8. Store Credit

In certain cases, we may offer store credit as an alternative to a refund. Store credit will be issued in the amount of the returned item(s), minus any shipping costs. Store credit can be used on any future orders at Rishta Foods.

9. Late or Missing Refunds

If you haven’t received a refund yet, please check with your bank or credit card company. Refunds can take several days to appear on your statement due to processing times. If you’ve done this and still have not received your refund, please contact us at mail@rishtafoods.com.

10. Contact Us

If you have any questions regarding our Refund Policy or if you wish to start a return, exchange, or refund process, please contact us at:

Rishta Foods
Email: mail@rishtafoods.com
Phone: +91 8339912345
Address: The Orchid, No. 68, 1st Floor, 9th Main, HMT Layout, R.T Nagar, Bangalore 560032