Privacy Policy

Last Updated: 01-12-2025

At Rishta Foods, part of JRG Foods, we value the trust you place in us when you visit our website and interact with our services. Protecting your privacy and ensuring the security of your personal information are among our highest priorities. This Privacy Policy outlines the types of personal data we collect, how we use and protect that data, and the rights you have regarding your information. By using our website https://jrgfoods.com/rishta-foods/ and engaging with our services, you consent to the collection and use of your information as described in this policy.

1. Information We Collect

We collect two types of information from you when you visit our website: Personal Data and Usage Data.

1.1 Personal Data

Personal data refers to any information that can identify you directly or indirectly. This includes but is not limited to:

• Name (First and Last)
• Email address
• Phone number
• Shipping and billing address
• Payment information (such as credit card details, which are processed securely by a third-party payment processor)
• Demographic data (such as age, gender, location)

We may ask for this information when you create an account, make a purchase, subscribe to our newsletter, or contact customer support.

1.2 Usage Data

In addition to personal data, we collect usage data that provides insights into how you interact with our website. This can include:

• IP address
• Browser type and version
• Pages visited
• Time and date of visit
• Time spent on each page
• Device information (e.g., mobile, tablet, or desktop)

Usage data helps us understand how our website is used, allowing us to improve the user experience, troubleshoot issues, and optimize performance.

2. How We Use Your Information

The personal and usage data we collect is used for a variety of purposes to ensure that we can provide you with an optimal experience:

2.1 Service Delivery

We use your personal data to process transactions, manage your account, and deliver the products or services you’ve requested. This may include:

• Fulfilling orders and processing payments
• Communicating about order status or shipping details
• Providing customer support for inquiries or complaints
• Personalizing product recommendations or marketing messages

2.2 Improvement and Customization

We analyze usage data to improve the website’s functionality, adapt it to user needs, and create tailored content. This may involve:

• Optimizing website performance and loading speed
• Customizing your shopping experience based on past behavior
• Providing relevant advertisements or offers based on your preferences

2.3 Marketing and Communication

With your consent, we may send you marketing communications, such as newsletters or promotional offers. You can opt-out of receiving marketing emails at any time by following the unsubscribe link at the bottom of such emails or contacting us directly.

3. Data Sharing and Disclosure

We understand the importance of keeping your information private, and we do not sell your personal data to third parties. However, we may share your information under the following circumstances:

3.1 Service Providers

We work with trusted third-party companies to assist with specific business functions, such as payment processing, email marketing, and website analytics. These third-party service providers have access to your personal data only to perform tasks on our behalf and are obligated not to disclose or use your data for any other purpose.

3.2 Legal Compliance

We may disclose your personal information if required to do so by law or in response to valid requests from government authorities. This may include complying with legal obligations, protecting our rights, or investigating potential fraud or security breaches.

3.3 Business Transfers

In the event that Rishta Foods undergoes a merger, acquisition, or sale of assets, your personal data may be transferred as part of the transaction. We will notify you if your personal information is transferred and subject to a different privacy policy.

4. Data Security

We are committed to ensuring that your personal information is secure. We implement various technical and organizational measures to safeguard your data against unauthorized access, loss, or alteration. These include:

• Encryption of sensitive data during transmission (e.g., using HTTPS for secure browsing).
• Regular security audits of our website infrastructure.
• Access controls to limit who can view or modify your personal information.

However, no system can be completely secure, and we cannot guarantee the absolute security of your data. We recommend that you take steps to protect your information, including using strong passwords and logging out of your account when you’re finished using our site.

5. Cookies and Tracking Technologies

We use cookies and other tracking technologies (such as pixels and beacons) to enhance your experience on our website. Cookies are small text files placed on your device that allow us to remember your preferences and actions.

Cookies help us:

• Remember your login details and account preferences.
• Analyze traffic and usage patterns to improve site performance.
• Provide personalized content and ads based on your browsing history.

You can choose to disable cookies in your browser settings, but please note that doing so may affect some functionality of our website.

6. Your Data Protection Rights

You have several rights regarding your personal data, including:

• Access: You have the right to request a copy of your personal data that we hold.
• Correction: You can request that we update or correct any inaccurate or incomplete information.
• Deletion: You have the right to request that we delete your personal data, subject to certain conditions (e.g., if the data is no longer necessary for the purposes for which it was collected).
• Objection: You can object to the processing of your personal data for specific reasons (e.g., marketing).
• Data Portability: You can request that we transfer your data to another service provider in a structured, commonly used, and machine-readable format.

To exercise any of these rights, please contact us at [insert contact email].

7. International Data Transfers

As a global business, we may transfer your personal data to countries outside of your country of residence. These countries may have different data protection laws, but we take steps to ensure that your personal information remains protected.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any significant changes by posting an updated version on this page with a revised date at the top.

9. Contact Us

If you have any questions or concerns about this Privacy Policy, or if you would like to exercise your data protection rights, please contact us at:

Rishta Foods
Email: [mail@rishtafoods.com]
Phone: [+91 8339912345]
Address: The Orchid, No 68, 1st Floor, 9th Main, HMT Layout, R.T Nagar, Bangalore 560032